Privacy Policy & Personal Data Protection

1. Data Controller

The data controller responsible for your personal data is:

2. Data Collected & Processing Purposes

We only collect data strictly necessary for the following non-profit purposes:

• Managing Inquiries & Contact Requests: Name, email address, phone number, and message content to answer inquiries effectively.
• Organizing Mobility Accompaniment: Information regarding travel requirements (pickup/dropoff locations, dates, times) and accessibility needs (wheelchair assistance, stair assistance).
• Job Insertion & Volunteer Applications: Contact details, employment/training history, and motivation to assess program placement.

3. Legal Bases for Processing

In accordance with Article 6 of the GDPR, data processing is based on:

• Your explicit consent: Provided when submitting our online forms;
• Performance of pre-contractual or statutory measures: Required to execute requested accompaniment services;
• Compliance with legal obligations: Notably Belgian administrative and accounting standards.

4. Data Retention Periods

Personal data is retained only for as long as necessary to fulfill the purposes for which it was gathered:

• General inquiries: Retained for a maximum of 12 months after the last exchange;
• Beneficiary support files: Retained for the duration of assistance and archived in accordance with Belgian legal obligations;
• Unsuccessful applications: Deleted within 6 months unless the applicant explicitly consents to a longer retention.

5. Data Recipients & Zero Sale Guarantee

HELP4YOU ASBL never sells, rents, or transfers personal data to third parties for commercial or advertising purposes.

Data is strictly accessible only to authorized team members and, where necessary, secure European hosting providers bound by strict confidentiality terms.

6. Your Rights & How to Exercise Them

Pursuant to Articles 15 to 22 of the GDPR, you have the right to:

• Access your personal data;
• Rectify inaccurate or incomplete data;
• Request erasure of your data ("right to be forgotten");
• Restrict or object to processing on legitimate grounds;
• Data portability.

To exercise your rights, contact us in writing with proof of identity at: helpforyou.be@gmail.com or by post at our registered seat.

7. Right to Lodge a Complaint

You have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit):

Rue de la Presse 35, 1000 Brussels — Website: www.autoriteprotectiondonnees.be